NBN CIS PDF - Motion Telecom

NBN CIS PDF

NBN Critical Information Summary (CIS)

Service Description

NBN broadband internet service for residential and business. NBN stands for the National Broadband Network which is a federal government initiative.

Service Speed Categories

NBN speed* categories on offer are:

  • Upto 12MBps download & 1Mbps upload
  • Upto 25MBps download & 5Mbps upload
  • Upto 50MBps download & 20Mbps upload
  • Upto 100MBps download & 40Mbps upload
  • Unlimited Data. The plans being presented do not have any data volume restrictions other than the limitations of speed.

* All stated speeds are theoretical maximums and in most cases, due to many influencing factors, are unlikely to be consistently achieved and in many installations, the maximums may never be achieved.

Network Coverage

NBNCo. is rolling out the national broadband network within specific regions as per their roll-out schedule, therefore not all areas will currently have NBN coverage. Please use the NBNCo. address status checker tool to determine if NBN is currently available in your area before ordering.

Prerequisites

NBNCo. must have activated the NBN services within the region covering the customers address before a service can be installed. A NBN configured router must be purchased or be made available prior to service activation. Note: NBN routers not supplied by Motion Telecom may not be configured to be able to deliver any additional bundled services.

Bundling

A customer may choose to add additional or upgraded services to their plan, which may result in additional charges and payments.

Restricted Offer

This CIS reflects any ‘Special Offer’ which at time of release is restricted to existing customers, related customers, employees and invited customers of Motion Telecom Pty Limited and Aggregato Group Limited companies.  ‘Special Offer(s)‘ are not a general public offer.

Minimum Term Service Cost

The agreement terms are as stated within the plans with the most common being:

  • Month-to-Month

3o Days Notice: With 30 days’ notice requirement, it makes it a two (2) month minimum service payment (unless you order the service and cancel the service on the same day).

  • NBN 12Mbps Min. cost = $59 x 2 = $118 + WiFi Router & cost of Add-Ons (if any).
  • NBN 25Mbps Min. cost = $69.95 x 2 = $139.90 + WiFi Router & cost of Add-Ons (if any).
  • NBN 50Mbps Min. cost = $89.oo x 2 = $178 + WiFi Router & cost of Add-Ons (if any).
  • NBN 100Mbps Min. cost = $99.00 x 2 = $189 + WiFi Router & cost of Add-Ons (if any).
  • 12 Month Term
    • No 12-month term option are currently available under this offer
  • 24 Months Term

30 Days Notice: 30 days termination notice is required prior to contract end if billing is to stop, otherwise billing will continue on a month-to-month basis until notification has been received.

  • NBN 25Mbps Min. cost = $65 x 24 = $1,560 + WiFi Router & cost of Add-Ons (if any).
  • NBN 50Mbps Min. cost = $84.99 x 24 = $2,039.76 + WiFi Router & cost of Add-Ons (if any).
  • NBN 100Mbps Min. cost = $94.99 x 24 = $2,279.76 + WiFi Router & cost of Add-Ons (if any).

Special Offer’ Minimum Term Cost

24 Months Term – Special Offer (Post 13 month Early Termination – see: 24 Month Term ‘Special Offer‘ Invitation Only plans)

30 Days Notice: 30 days termination notice is required prior to Early Termination or contract end if billing is to stop, otherwise billing will continue on a month-to-month basis until notification has been received.

  • NBN 25Mbps Min. cost = $65 x 13 = $845 + ET fee $65 = $910 + WiFi Router & Cost of Add-Ons (if any).
  • NBN 50Mbps Min. cost = $84.99 x 13 = $1,104.87+ ET fee $85 = $1,189.87 + WiFi Router & Cost of Add-Ons (if any).
  • NBN 100Mbps Min. cost = $94.99 x 13 = $1,234.87 + ET fee $95 = $1,329.87 + WiFi Router & Cost of Add-Ons (if any).

24 Month ‘Special Offer’ Invitation Only plans

  • 24 Month Term ‘Special Offer’ Invitation Only plans  ‘Special Offer’ plans are reserved for existing & related customers of Motion Telecom and Aggregato Global Ltd, employees and invited guests. You must have registered with Motion Telecom to have received a link to a ‘Special Offer’. Special Offer’ Plans are not available to the general public.
  • ‘Special Offer’ plans have the same monthly fees, equipment costs and add-on’s available as the standard 24 month plans other than they have an early termination option (ET) with ET fee.

  • Minimum Total Cost of Special Offer service with Early Termination

     Early termination of 25/5, 50/20 & 100/40 Mbps, 24-month term is available post the 13th month (start 14th month), with 30 days’ prior notice plus one full month (rounded up to wholes dollars) service cost as an Early Termination (ET) fee.

  • For example 25/5 with ET election with 30 days prior notification: Min. cost = 13 x $65 + $65 (ET) = $910 + Cost of Router & Add-Ons (if any)
  • Min. payment under ET is the completion of 13 months service payments + ET fee + Router + Add-Ons. If calculating a pay out figure prior to 13th month completion, then payout is all unpaid service months up to and including the 13th month + ET fee + Router (full cost and not subsidised cost) and Add-Ons (if any). Therefore to calculate the contract payout value after just nine ( 9) full service months, then 13 – 9 = 4 x the monthly service fees + ET + Router (full price not subsidised cost)  & Add-Ons (if any) 

  • Wi-Fi Router Offers

  • Standard Hi-Speed WiFi Router: All Month-to Month Plans = $149.00
  • Standard Hi-Speed WiFi Router: All 24 Month term plans subsidised = $49.00 (1)
  • Mid-Range (optional) Higher through-put WiFi Router – All  24 Month 50/100 term plans subsidised= $95.00 (1)
  • Hi-end  (optional) Hi performance WiFi Router – All  24 Month 50/100 term plans subsidised= $165.00 (1)
  • (1) Motion Telecom subsidises these WiFi Routers, Configuration & Shipping* costs.

    (1) Motion telecom offers optional WiFi router upgrades for NBN 50 & 100 Mbps plans to models more suited to demanding multi-user, gaming and movie streaming environments.

    (1) Router manufacturers, models, specifications and pricing may change from time-to-time without prior notice.

    If you choose to supply your own WiFi router then it must be NBN compatible, configurable and working, and obviously you will not need to purchase another WiFi router from Motion telecom.

    Your first payment (unless otherwise stated)  must include one full month of service + cost of WiFi Router + Add-Ons (if any)

    Post Anniversary conversion to a Month-to-Month service

    All services will automatically convert to a month-to-month service post completion of their anniversary term. To cease having the service presented and billed you will need to provide 30 Days’ Notice.

    30 Days’ Notice 

    All plans require 30-day prior cessation notice and services will continue to operate and provide a billed service post any anniversary or end of contract date, unless 30-Days’ Notice is provided.

    Inclusions, exclusions & conditions

    Standard monthly service fees exclude any add-ons, options, bundles, upgrades, and also exclude any Setup Fee (NBN Wi-Fi router purchase, configuration, freight).

    Setup Fees (WiFi Router, Modems, Configuration, Freight*)

    These may vary from time to time and are also unit/model dependent, as to the software and services being supplied

    Freight or Delivery or Shipping

    Standard freight to Australian mainland area within 50Klms of a city or major rural centre, and excludes remote areas and islands

    Wi-Fi Router and Warranty

    Where fully purchased by you, then you retain ownership of NBN ready Wi-Fi router. Router warranty is manufacturer’s warranty. Motion Telecom will assist with any warranty and replacement issues; however you must follow the manufacturer’s warranty terms, conditions, and processes. NBN Wi-Fi router models and costs may vary from time to time along with upgrade to higher performance options. NBN routers not supplied by Motion Telecom may not be configured to be able to deliver any additional bundled services.

    Cost of 2 Minute Standard National Mobile Call

    If a mobile call option where included in the service then this will cost $0.36 (pay as you go, not plan based)

    Pro Rata

    Your first bill will include a ‘Pro Rata’ Charge to cover the days between you connecting and the end of your billing cycle, plus your setup fee, if applicable. Each billing cycle will commence and finish on the same date each month

    Cost of Standard National SMS and Cost of 1MB of data within Australia

    SMS not available form this service. There is no charge for the volume of data being transferred (Unlimited)

    Billing Cycle

    Billing cycle is in advance and not in arrears.

    Billing usaeg can be obtained from

    www.selcomm.com.au/Budgetel/CustomerSelfCare/Management/Login.aspx

    Customer Care Contact Details

    Phone: 1300 133 399
    Fax: 03 8678 3177
    Postal address: PO Box 6170 North Sydney, NSW 2059
    General enquiries: info@motiontelecom.com.au
    Internet support enquiries: motionsupport@motiontelecom.com.au

    Internal Dispute Resolution Process

    Please review the Complaints Handling policy, found at www.motiontelecom.com.au/content/about/generalterms.html

    TIO contact details

    Website: www.tio.com.au/making-a-complaint

    Phone: 1800 062 058
    Fax: 1800 630 614
    Postal address: PO Box 276 Collins St, West Melbourne VIC 8007

    Post-Sales Support

    Phone: 1300 133 399
    Email: motionsupport@motiontelecom.com.au

    Download this Motion NBN CIS PDF

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