NBN broadband internet service for residential and business. NBN stands for the National Broadband Network which is a federal government initiative.
Service Speed Categories
NBN speed* categories on offer are:
* All stated speeds are theoretical maximums and in most cases, due to many influencing factors, are unlikely to be consistently achieved and in many installations, the maximums may never be achieved.
NBNCo. is rolling out the national broadband network within specific regions as per their roll-out schedule, therefore not all areas will currently have NBN coverage. Please use the NBNCo. address status checker tool to determine if NBN is currently available in your area before ordering.
NBNCo. must have activated the NBN services within the region covering the customers address before a service can be installed. A NBN configured router must be purchased or be made available prior to service activation. Note: NBN routers not supplied by Motion Telecom may not be configured to be able to deliver any additional bundled services.
A customer may choose to add additional or upgraded services to their plan, which may result in additional charges and payments.
This CIS reflects any ‘Special Offer’ which at time of release is restricted to existing customers, related customers, employees and invited customers of Motion Telecom Pty Limited and Aggregato Group Limited companies. ‘Special Offer(s)‘ are not a general public offer.
Minimum Term Service Cost
The agreement terms are as stated within the plans with the most common being:
3o Days Notice: With 30 days’ notice requirement, it makes it a two (2) month minimum service payment (unless you order the service and cancel the service on the same day).
30 Days Notice: 30 days termination notice is required prior to contract end if billing is to stop, otherwise billing will continue on a month-to-month basis until notification has been received.
‘Special Offer’ Minimum Term Cost
24 Months Term – Special Offer (Post 13 month Early Termination – see: 24 Month Term ‘Special Offer‘ Invitation Only plans)
30 Days Notice: 30 days termination notice is required prior to Early Termination or contract end if billing is to stop, otherwise billing will continue on a month-to-month basis until notification has been received.
24 Month ‘Special Offer’ Invitation Only plans
Minimum Total Cost of Special Offer service with Early Termination
Early termination of 25/5, 50/20 & 100/40 Mbps, 24-month term is available post the 13th month (start 14th month), with 30 days’ prior notice plus one full month (rounded up to wholes dollars) service cost as an Early Termination (ET) fee.
Wi-Fi Router Offers
(1) Motion Telecom subsidises these WiFi Routers, Configuration & Shipping* costs.
(1) Motion telecom offers optional WiFi router upgrades for NBN 50 & 100 Mbps plans to models more suited to demanding multi-user, gaming and movie streaming environments.
(1) Router manufacturers, models, specifications and pricing may change from time-to-time without prior notice.
If you choose to supply your own WiFi router then it must be NBN compatible, configurable and working, and obviously you will not need to purchase another WiFi router from Motion telecom.
Your first payment (unless otherwise stated) must include one full month of service + cost of WiFi Router + Add-Ons (if any)
Post Anniversary conversion to a Month-to-Month service
All services will automatically convert to a month-to-month service post completion of their anniversary term. To cease having the service presented and billed you will need to provide 30 Days’ Notice.
30 Days’ Notice
All plans require 30-day prior cessation notice and services will continue to operate and provide a billed service post any anniversary or end of contract date, unless 30-Days’ Notice is provided.
Inclusions, exclusions & conditions
Standard monthly service fees exclude any add-ons, options, bundles, upgrades, and also exclude any Setup Fee (NBN Wi-Fi router purchase, configuration, freight).
Setup Fees (WiFi Router, Modems, Configuration, Freight*)
These may vary from time to time and are also unit/model dependent, as to the software and services being supplied
Freight or Delivery or Shipping
Standard freight to Australian mainland area within 50Klms of a city or major rural centre, and excludes remote areas and islands
Wi-Fi Router and Warranty
Where fully purchased by you, then you retain ownership of NBN ready Wi-Fi router. Router warranty is manufacturer’s warranty. Motion Telecom will assist with any warranty and replacement issues; however you must follow the manufacturer’s warranty terms, conditions, and processes. NBN Wi-Fi router models and costs may vary from time to time along with upgrade to higher performance options. NBN routers not supplied by Motion Telecom may not be configured to be able to deliver any additional bundled services.
Cost of 2 Minute Standard National Mobile Call
If a mobile call option where included in the service then this will cost $0.36 (pay as you go, not plan based)
Your first bill will include a ‘Pro Rata’ Charge to cover the days between you connecting and the end of your billing cycle, plus your setup fee, if applicable. Each billing cycle will commence and finish on the same date each month
Cost of Standard National SMS and Cost of 1MB of data within Australia
SMS not available form this service. There is no charge for the volume of data being transferred (Unlimited)
Billing cycle is in advance and not in arrears.
Billing usaeg can be obtained from
Customer Care Contact Details
Phone: 1300 133 399
Fax: 03 8678 3177
Postal address: PO Box 6170 North Sydney, NSW 2059
General enquiries: firstname.lastname@example.org
Internet support enquiries: email@example.com
Internal Dispute Resolution Process
Please review the Complaints Handling policy, found at www.motiontelecom.com.au/content/about/generalterms.html
TIO contact details
Phone: 1800 062 058
Fax: 1800 630 614
Postal address: PO Box 276 Collins St, West Melbourne VIC 8007
Phone: 1300 133 399
Download this Motion NBN CIS PDF